Puhelimitse: (03) 252 1111
tiistaisin ja torstaisin klo 12–15
Sähköpostitse: kuluttajapalvelu@tammertukku.fi
', 'menu_company' => 'COMPANY', 'menu_company_url' => 'http://www2.tammertukku.fi/en/company', 'menu_products' => 'PRODUCT RANGE', 'menu_products_url' => 'http://www2.tammertukku.fi/en/product_range', 'menu_contact' => 'CONTACTS', 'menu_contact_url' => 'http://www2.tammertukku.fi/en/contacts', 'menu_kuvapankki' => 'Sign in to the Image Bank', 'menu_kuvapankki_url' => 'http://www.tammer.info/login.php', 'menu_header_img' => 'img/laukontori_en1.jpg', 'err_info' => 'Problems were detected in the following fields:', 'err_msg' => array( 1 => 'Field is required', 2 => 'Field contents too long', 3 => 'Invalid e-mail address'), 'form_pre_header' => '', 'form_header' => 'Instructions for a Product Claim', 'form_text' => 'We apologise if our product has not met your expectations.
According to the Consumer Protection Act (Kuluttajasuojalaki), the primary location for returning a malfunctioning product is the seller’s place of business. However, your feedback is our priority in regard to product development and quality assurance. At Tammer Brands Oy, we always process written complaints. This creates fewer misunderstandings and better legal protection for you.
If you suspect that the product has some material or manufacturing defect, please fill out the necessary information in the form as accurately as possible so that we may process your claim properly and as quickly as possible.
N.B. We will contact you if we find, based on the information in the form, cause for you to send us the product for inspection. We will not accept retuned products unless the return has been approved beforehand.
Tammer Brands Oy must ascertain that the product is defective before it can be replaced. Defective products will be replaced with new ones. Should the product no longer be available, Tammer Brands Oy reserves the right to replace it with a comparable item.
Read more about our protection of personal data from “Data protection”.
Thank you for contacting us. We appreciate your patience and understanding!
Please fill out the form as accurately and with as much information as possible. The required fields are necessary for the speedy processing of the review.
*) Required fields
', 'fields_required' => '*) Required fields', 'picture_header' => 'The pictures chosen', 'product_header' => 'Product information', 'place_purchase' => 'Place of purchase', 'time_purchase' => 'Month and year purchased', 'have_receipt' => 'Receipt intact ', 'have_receipt_1' => 'Yes', 'have_receipt_0' => 'No', 'have_contacted_seller' => 'I have been in contact with the seller', 'have_contacted_seller_1' => 'Yes', 'have_contacted_seller_0' => 'No', 'product_name' => 'Product name', 'product_code' => 'Product code / bar code', 'product_description' => 'Other identification (e.g. colour, size, trade mark)', 'product_defect' => 'Defect in the product', 'product_image' => 'Picture of the fault', 'xfer_id' => 'XFER ID', 'contact_name' => 'Name', 'contact_phone' => 'Telephone', 'contact_email' => 'E-mail address', 'contact_address' => 'Street address', 'contact_zipcode' => 'Postal code', 'contact_city' => 'City', 'contact_country' => 'Country', 'contact_requested' => 'I would like you to contact me', 'contact_requested_1' => 'Yes', 'contact_requested_0' => 'No', 'company_header' => 'Yrityksen tiedot:', 'company_name' => 'Yrityksen nimi', 'company_vat_number' => 'VAT-numero', 'company_id' => 'Rekisteritunnus', 'company_phone' => 'Yrityksen puhelinnumero', 'company_email' => 'Yleinen sähköpostiosoite', 'company_url' => 'WWW-osoite', 'shipping_header' => 'Toimitusosoite:', 'shipping_address' => 'Osoite', 'shipping_zipcode' => 'Postinumero', 'shipping_city' => 'Postitoimipaikka', 'shipping_country' => 'Maa', 'shipping_plist_copy' => 'Lähetyslistakopio sähköpostiosoitteeseen:', 'shipping_prices_visible' => 'Veloitushinnat saa näkyä lähetyslistalla', 'shipping_prices_visible_1' => 'Kyllä', 'shipping_prices_visible_0' => 'Ei', 'shipping_hours' => 'Tavaran vastaanotto (aukiolo)', 'shipping_phone' => 'Tavaran vastaanoton puhelinnumero', 'shipping_logistics' => 'Logistiset lisäohjeet', 'shipping_logistics_dialog_link' => '(Täyttöohje)', 'shipping_logistics_dialog_title' => 'Täyttöohje', 'shipping_logistics_placeholder' => 'esim. auto perälautanosturilla, kollit laskettava, lavojen max. toimitusmäärä, toimitukset vain tiettyinä viikonpäivinä.', 'contact_header' => 'Contact information:', 'billing_header' => 'Laskutus:', 'billing_address_same' => 'Laskutusosoite sama kuin toimitusosoite', //'billing_address' => 'Laskutusosoite (mikäli eri kuin toimitusosoite):', 'billing_name' => 'Laskutusasiakkaan nimi', 'billing_address' => 'Osoite', 'billing_zipcode' => 'Postinumero', 'billing_city' => 'Postitoimipaikka', 'billing_country' => 'Maa', 'billing_type' => 'Laskutyyppi', 'billing_type_collective' => 'Koontilasku', 'billing_type_individual' => 'Yksittäinen lasku', 'billing_internet_bill' => 'Verkkolaskuosoite', 'billing_language' => 'Laskun kieli', 'billing_language_fi' => 'Suomi', 'billing_language_en' => 'Englanti', 'billing_copy_email' => 'Laskukopio lähetetään sähköpostiosoitteeseen', 'company_add_header' => 'Yrityksen muut tiedot', 'company_add_type' => 'Yhtiömuoto', 'company_add_estab' => 'Perustamisvuosi', 'company_add_industry' => 'Toimiala', 'company_add_qty' => 'Myymälöiden lukumäärä', 'company_add_revenue' => 'Liikevaihto (kulunut 12 kk)', 'company_add_est_purch' => 'Arvioidut ostot Tammer-Tukusta/vuosi', 'company_add_other_suppl' => 'Muut käyttämänne merkittävät tavarantoimittajat', 'company_add_other_suppl_placeholder' => '', 'company_add_req_contact' => 'Toivottu Tammer-Tukun yhteyshenkilö', 'company_add_webshop' => 'Haluamme myös käyttäjätunnukset verkkokauppapalveluun (www.tammertukku24h.fi):', 'company_add_webshop_yes' => 'Kyllä', 'form_more' => 'Muuta lisättävää:', 'form_more_placeholder' => '', 'confirmation' => 'Confirmation', 'confirmation_header' => 'Check the information and press “Send”:', 'form_send' => 'Send', 'form_next' => 'Next', 'form_previous' => 'Previous', 'form_confirm' => 'Send', 'codenag_title' => 'Product code', 'codenag_content' => 'Filling in the product code or bar code helps us to handle your feedback more quickly. In case You do not have the product/bar code, please close this information and proceed to the next page.', 'response_header' => 'Thank you for contacting us.', 'response_text' => 'We will get back to you as soon as possible.', 'xml_lang' => 'en' ); ?>